Here are a few of the questions we’re most commonly asked here at Aura Chai. Can’t see what you’re looking for in the FAQs? Contact us and we’ll be happy to help!

We send our packages via Royal Mail 48 or DPD – so we expect them to be with you between 1-3 working days if you are in the UK (mainland). For overseas orders please allow 10 working days before getting in touch, as postal services can take some time.

If you haven’t received your package after this time, please let us know and we will investigate and let you know the estimated timescale.

Aura Chai FAQ

Why is Aura Chai different? What's so special about your blends?

Aura Chai was created to fill a niche in the market after we noticed there was a severe lack of authentic chai latte blends here in the UK. The best way for us to explain the difference is to compare real chai latte to powdered chai (and other alternatives like syrups and concentrates) in the same way you’d compare freshly ground beans to instant coffee. When you make chai instant, it loses its delicate balance of delicious flavours and health benefits.

Aura Chai is a whole spice, all-natural recipe derived from traditional, authentic Ayurvedic blends from India. It is free from chemicals or preservatives and sugar. Whole spices provide a warm, spicy, delicious flavour – they also stay fresh longer without preservatives. The health benefits of each spice also remain fully effective when it is prepared in this way!

Is Aura Chai Sugar free?

Yes! Aura Chai is free from any sugar or sweetener – so it’s suitable for anyone avoiding sugar for health reasons.

We recommend adding a little coconut sugar, maple syrup or agave syrup to sweeten to taste when you brew – but it’s just as tasty without

Is Aura Chai allergy free?

Sadly as Aura Chai is blended and packaged in an environment that contains allergens it is not possible to confirm that it is allergen free.

The recipe itself is gluten free, and may therefore be suitable for you if you are gluten intolerant.

Is Aura Chai vegan?

Yes! Aura Chai is vegan, ethically produced and cruelty free.

Does Aura Chai supply wholesale/trade?

Yes! We provide trade packs for cafes, coffee shops and restaurants and retail bags to sell at your shop or outlet.

Please head over to our Wholesale & Trade page to enquire or find out more.

Is Aura Chai barrista friendly?

Yes! The misconception with authentic chai is that it’s hard to make in a coffee shop setting, but we developed our blend to be just as easy to brew as instant powders and syrups. The only added step is straining – or serve in a teapot to skip this step.

We can come train you and help you serve an authentic chai latte your customers will love.

Is Aura Chai more expensive than other chai latte brands?

We use premium ingredients – fair-trade tea, organic turmeric and cacao, and we blend in small batches to keep the quality of our products high. Despite this our prices are very competitive – for coffee shops and restaurants a kilogram bag delivers a serving at just 0.25p.

Can I drink Aura Chai as a tea without milk?

Aura Chai was specially created as a chai latte blend. It will make a very strong cup of tea! For this reason we wouldn’t recommend making it as a tea. You can if you wish though of course! It is not the same as loose leaf chai tea blends, which are designed to be made without milk or with a small amount of milk.

Does chai latte have coffee in it?

This is one of our most popular FAQs. Yes the name is misleading/confusing, as many people associate the word ‘latte’ with coffee. But no, there’s no coffee in our chai blends. They are delicious made into dirty chai lattes though – simply add a shot of your favourite coffee!

Is Aura Chai caffeine-free?

Unfortunately our Original Chai Latte blend is not completely caffeine free, as it contains black tea. It is fairly low in caffeine however, and we plan to introduce a caffeine-free version soon. Our Turmeric Chai Latte and Cacao Chai Latte blends are naturally caffeine free 

What type of tea do you use?

We use a type of black tea called ‘little leaf’, which looks like a crumbly powder. This is the authentic way to make chai latte, as Assam and Earl Grey have a taste of their own which doesn’t quite fit with the spices.

Do I need special equipment to make Aura Chai?

Short answer – no! However we do recommend a variety of brewing methods depending on what you have to hand. If you are lucky enough to have a Nespresso or fancy coffee machine with a milk brother, you should froth your milk every time for a creamy, authentic chai latte. If not, simply use a milk pan or one of our chai tea pots to warm through the milk on the hob and infuse the spices.

What's the best milk to use for Aura Chai?

We recommend using a creamy plant-based alternative (barista-quality mylks are best). We love coconut, oat, soy and macadamia milk with our chai! If you prefer you can use whole cow’s milk. You can find brewing tips and recipes here on the blog.

Is Aura Chai Halal?

Yes! Our products don’t contain any animal products or haram ingredients, although we are not Halal Certified. All products are ethically sourced and made.

Shopping FAQ

What should I do if I'm 'locked out' of my account?

If you can’t access your account, please don’t worry! There may be a number of reasons:

  • You did not actually create an account when you last ordered
  • You have forgotten your password
  • You have entered the wrong password too many times

If you have been locked out, please contact us and let us know. We can check to make sure you have created an account with us, and if so unlock your account and send a link for you to reset your password.

You can still contact us if you’re looking for an update on your order status, need help with an order or have questions for us. You can also go ahead and order without logging in to your account.

Do I need a PayPal account to shop with you?

No! We use Stripe to securely process all payments. You can choose to pay with PayPal but you don’t need an account to shop with us.

How long will it take for my order to arrive?

We send our packages via Royal Mail first class or Hermes – so we expect them to be with you between 1-3 working days if you are in the UK (mainland). For overseas orders please allow 10 working days before getting in touch, as postal services can take some time.

If you haven’t received your package after this time, please let us know and we will investigate and let you know the estimated timescale.

How can I track my order?

If you selected tracking on your order you should receive a tracking number once your order is shipped. You can then enter it either on the Royal Mail or Hermes website to check the status of your package.

Can I cancel my order?

If you make a mistake when ordering please let us know as soon as you can and we will do our best to amend or cancel your order for you! If you no longer wish to place the order and it has not yet been shipped we can usually cancel and process a refund for you but due to our super-fast fulfilment system once the order has been placed in the shipping pool we can no longer cancel it. If you pay via card it will be refunded directly to the card you paid with. If you paid via PayPal the refund will be processed via PayPal, who take a small fee from the total. Unfortunately we cannot cancel the order once it has been shipped and can’t accept refunds for changed minds, as we are a small business and can only process returns and refunds for faulty items.

The product I want is out of stock. What should I do?

If the product you want is out of stock, pleaseenter your email hereand we will let you know when it’s back!

Refund & Returns FAQ

Do you accept returns and refunds?

Yes – but only on products that are unopened/unused with the seal unbroken in new condition, or for damaged/faulty goods.

How do I get a refund?

If you are unhappy with your item or it is damaged on arrival with you, please get in touch straight away. We will then let you know if your item is eligible for refund and if so, ask you to send it back to us for a refund. More on our Returns Policy here. 

How do I raise an issue/complaint?

Please get in touch with us as soon as possible so that we can make things better!

How to make the perfect chai latte