Here are a few of the questions we’re most commonly asked here at Aura Chai. Can’t see what you’re looking for? Contact us and we’ll be happy to help!

Aura Chai FAQs

Why is Aura Chai different? What’s so special about your blends?

Aura Chai was created to fill a niche in the market after we noticed there was a severe lack of authentic chai latte blends here in the UK. The best way for us to explain the difference is to compare real chai latte to powdered chai (and other alternatives like syrups and concentrates) in the same way you’d compare freshly ground beans to instant coffee. When you make chai instant, it loses its delicate balance of delicious flavours and health benefits.

Aura Chai is a whole spice, all-natural recipe derived from traditional, authentic Ayurvedic blends from India. It is free from chemicals or preservatives and sugar. Whole spices provide a warm, spicy, delicious flavour – they also stay fresh longer without preservatives. The health benefits of each spice also remain fully effective when it is prepared in this way!

Is Aura Chai sugar free?

Yes! Aura Chai is free from any sugar or sweetener – so it’s suitable for anyone avoiding sugar for health reasons. We recommend adding a little coconut sugar, maple syrup or agave syrup to sweeten to taste when you brew – but it’s just as tasty without.

Is Aura Chai vegan?

Yes! Aura Chai is vegan, ethically produced and cruelty free.

Is Aura Chai suitable for allergy sufferers?

Sadly as Aura Chai is blended and packaged in an environment that contains allergens it is not possible to confirm that it is allergen free. The recipe itself is gluten free, and may therefore be suitable for you if you are gluten intolerant.

Do you send samples?

If you would like to try Aura Chai with a view to stocking or serving it at your cafe or shop we are more than happy to send samples for you to taste. Alternatively we can arrange a taster session to show you how to brew the best cup of chai and explain more about our product! Unfortunately we can’t provide samples for retail customers, but our mini chai latte gift sets are available here. Blogger, reviewer or press? Please get in touch to request a sample and we’ll send one out as soon as we can!

Do you supply to trade/wholesale?

Yes! We provide trade packs for cafes, coffee shops and restaurants and retail bags to sell at your shop or outlet. Please head over to our Wholesale & Trade page to enquire or find out more.

Can I drink Aura Chai as a tea without milk?

Aura Chai was specially created as a chai latte blend. It will make a very strong cup of tea! For this reason we wouldn’t recommend making it as a tea. It is not the same as loose leaf chai tea blends, which are designed to be made without milk or with a small amount of milk.

Does chai latte have coffee in it?

This is one of our most popular FAQs. Yes the name is misleading/confusing, as many people associate the word ‘latte’ with coffee. But no, there’s no coffee in our chai blends. They are delicious made into dirty chai lattes though – simply add a shot of your favourite coffee!

Is Aura Chai caffeine-free?

Unfortunately our blends are not completely caffeine free, as they contain black tea. They are fairly low in caffeine however, and we plan to introduce a caffeine-free version soon.

What type of tea do you use?

We use a type of black tea called ‘little leaf’, which looks like a crumbly powder. This is the authentic way to make chai latte, as Assam and Earl Grey have a taste of their own which doesn’t quite fit with the spices.

Do I need special equipment to make Aura Chai?

Short answer – no! However we do recommend a variety of brewing methods depending on what you have to hand. If you are lucky enough to have a Nespresso or fancy coffee machine with a milk brother, you should froth your milk every time for a creamy, authentic chai latte. If not, simply use a milk pan or one of our chai tea pots to warm through the milk on the hob and infuse the spices.

What’s the best milk to use with Aura Chai?

We recommend using a creamy plant-based alternative (barista-quality mylks are best). We love coconut, oat, soy and macadamia milk with our chai! If you prefer you can use whole cow’s milk. You can find brewing tips and recipes here on the blog.

Shop FAQs

Do I need a Paypal account to shop with you?

No! We use Paypal to securely process all payments, but you don’t need an account to shop with us.

The product I want is out of stock 😩

Sorry we don’t have what you were looking for! If the product you want is showing as out of stock, check for the option to backorder. If you choose this option we’ll let you know when you can expect your order to arrive. Can’t see the back order option? Contact us and we’ll try to help.

I didn’t get an order notification

If you’ve checked your junk folder and it isn’t there, please contact us straight away. We’ll resend a confirmation and make sure everything’s okay with your order.

Shipping and Delivery FAQs

When will my order be shipped?

All orders are packed up and shipped within three working days. Don’t worry – if there is any delay we will always let you know as soon as we can.

How long will it take for my order to arrive?

We send our packages via Royal Mail first class or Hermes – so we expect them to be with you between 1-3 working days if you are in the UK. For overseas orders please allow 10 working days before getting in touch, as postal services can take some time. If you haven’t received your package after this time please let us know and we will investigate.

How can I track my order?

If you selected tracking on your order you should receive a tracking number once your order is shipped. You can then enter it either on the Royal Mail or Hermes website to check the status of your package.

Where’s my order?

If you haven’t received your order within the timeframes detailed above please let us know straight away. We’ll chase it up for you and send a replacement where necessary.


Got a question but can’t find the answer here in our FAQs?

Get in touch now 💌


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